and returns

At Ube Time, we do everything we can to prepare and ship your orders as quickly as possible so you can enjoy your ube as soon as possible.

Order preparation

Orders are prepared from Monday to Friday (excluding public holidays).

Any confirmed order is generally prepared and shipped within 24 to 48 business hours.

During busy periods, this time may be slightly extended. If this is the case, we will inform you as soon as possible.

Delivery times

Delivery times vary depending on the carrier and the destination country.

As a guide:

• Mainland France: 2 to 4 business days
• Europe: 3 to 7 business days
• International: depending on the destination

These times are given as a guide and may vary beyond our control.

Delivery costs

Delivery costs are calculated automatically at checkout based on your delivery address.

Any free delivery offers are shown directly on our site.

Tracking your order

As soon as your order is shipped, you will receive an email with a tracking number allowing you to track your parcel in real time.

Damaged parcel or delivery problem

If your parcel arrives damaged or if you notice an anomaly on receipt, please contact us within 48 hours attaching:

• your order number;
• a description of the problem;
• photos of the parcel and the product(s) concerned.

Our team will do what is necessary to find a solution as soon as possible.

Returns and refunds

Withdrawal period

In accordance with the applicable regulations, you have a period of 14 days from receipt of your order to exercise your right of withdrawal, where applicable.

Return conditions

To be accepted, the product must be:

• unopened;
• unused;
• in its original packaging;
• in perfect condition.

Any return must be requested in advance from our customer service.

Food products

For reasons of hygiene and food safety, opened, unsealed or used food products cannot be returned or refunded.

This provision does not apply in the case of a defective product, an order preparation error or non-conformity.

Return costs

Except in the event of an error on our part or a defective product, return costs are borne by the customer.

We recommend using a tracked shipment, as Ube Time cannot be held responsible for a parcel lost during its return.

Refund

After receiving and checking the returned products, we will inform you whether the refund is accepted or refused.

If accepted, the refund will be made to the payment method used when placing the order within a few business days. Processing times may vary depending on your bank.

Contact us

For any question about your order, a delivery or a return, our team is at your disposal.

Email: contact@ube-time.com

We are committed to replying to you as soon as possible.